Greetings and welcome to SharedOut! These terms of use (and any other terms or information incorporated herein by reference) (collectively the “Terms”) govern your access and use of this mobile application named “SharedOut” (“Mobile App”) and any related web application (collectively the “Platform”) and constitutes a legally binding and enforceable agreement between you and Aishin Tech Pte Ltd. (Company Registration No. 201701719W), a private limited company incorporated under the laws of the Republic of Singapore with its registered office address at 21 Merryn Terrace S298427 (“Company”, “SharedOut”, “we,” “our” or “us”). For the purposes of these Terms, “you” or “your” shall mean a visitor or user of the Platform.
Before you use the Platform, we strongly urge you to read these Terms carefully and thoroughly. By using the Platform, you agree to be bound by these Terms and consent to the collection, use, and disclosure of personal data as described in our Privacy Policy, which is incorporated by reference into these Terms. If you do not agree to the Terms, please exit and leave the Platform immediately.
By accessing or using the Platform, you represent and warrant that you (1) have the legal capacity to comply with these Terms; (2) are of legal age; and (3) possess the legal right to accept the terms and to use the Platform. If you are using the Platform on behalf of an entity, you represent and warrant that you have authority to bind that entity to the Terms.
We reserve the exclusive right to amend the Terms in whole or in part, from time to time, at our sole and absolute discretion. We may try to notify you of such modifications via a notice or pop-up notification on the Platform or an email associated with your account. If you continue using the Platform following modifications, you would be deemed to have expressly consented to the new terms.
The Terms shall remain in full force and effect if you have an account with us and use the Platform. We reserve the right to terminate or suspend your account at any time without notice if we believe that you have breached the Terms, or for any other reason, with or without cause, in our sole discretion.
You must create an account to benefit from most activities such as listing tools as a provider (“Provider”), renting tools as a renter (“Renter”) and tracking transactions. Account creation may be subject to mobile number verification via a one-time password (“OTP”) sent by SMS through our service provider, Firebase, and each account must be linked to a unique Singapore-registered mobile number. Providers are required to undergo “know your customer” (“KYC”) screening through our third-party payment processor, Stripe, in order to link a bank account and receive payouts.
When you create an account, you must provide accurate and up-to-date information, keep your account password confidential, and you are solely responsible for the activity that occurs under your account. You must not transfer your account to anyone or use someone else's account.
Our Platform is generally provided to you free of charge. Our Platform facilitates the short-term rental of DIY and home improvement tools (“Paid Services”) from private individuals or small businesses (“Providers”) to local users (“Renters”). Providers may offer optional delivery and/or collection services at an additional fee; where applicable, the delivery fee will be displayed prior to confirmation of the rental. Such delivery services are provided by the relevant Provider, and we shall not be liable for their performance.
The total fees for the Paid Services (“Rental Fee”), which includes a platform fee that goes to SharedOut, vary according to the type of purchase and the final fees will be shown at the time of your purchase. The balance of the Rental Fee will go directly to the Provider. A security deposit may be additionally collected from the Renter and will be automatically returned upon completion of the Paid Services without any damage or dispute. Subject to our refund and cancellation policy, all payments on the Platform are non-refundable.
If you make any payment on the Platform, you agree, as applicable, that:
We employ third-party services (“Designated Payment Methods”) to facilitate payment. You represent and warrant that there are sufficient funds or credit to complete the purchase using the Designated Payment Method.
Whilst we make best efforts to ensure that all details, descriptions and prices on the Platform are accurate, errors may occur. In such a case, we reserve the right to refuse or cancel your purchase at any time without liability to you. We do not provide any payment services; any payments between you and third-party service providers shall be made directly or through third-party payment service providers subject to the applicable agreement between you and them.
All payments for the Paid Services are non-refundable. If you cancel your subscription, your access to the Paid Services will automatically end on the last day of your billing period, and you will not be entitled to a refund or credit of any fees already paid. Cancelling a subscription does not terminate your existing account.
Unless otherwise stated, all content accessible on the Platform — including text, links, graphics, images, illustrations, designs, logos, icons, domain names, service marks, software, scripts, and their arrangement — is owned and controlled by us and/or our affiliates, licensors, or other third parties (“Platform Content”) and protected by worldwide copyright laws. You agree that all your input and any copyright thereto shall be owned and controlled by us, and that your input on the Platform may be used for the training of the artificial intelligence used on the Platform.
We own (and are entitled to enforce) all proprietary rights in the Platform and in all Platform Content. We reserve the right, with or without notice, to block access to and/or terminate the accounts of any user who infringes or is alleged to infringe any copyrights or other intellectual property rights. If you believe your copyrighted work has been infringed and is accessible via the Platform, please contact us in writing with the required identifying information.
You are solely responsible for your actions while using the Platform. You are strictly prohibited from using the Platform for any harmful, misleading, fraudulent, illegal or unauthorised activities, including (without limitation):
You cannot enter into, solicit or complete any rental, payment or related transaction outside the Platform. Any transaction occurring off the platform constitutes a breach of these Terms and immediately voids all protections, guarantees or dispute resolution mechanisms offered by SharedOut. You must not upload, transmit, distribute, store or otherwise publish material that is offensive, and you must comply with applicable laws at all times.
We make no guarantees, representations or warranties, whether express or implied, with respect to the use of the Platform. We are not a party in any of the dealings between you and another user or third party. We are not responsible for the conduct of any user, and you agree to take all necessary precautions in all interactions with other users. Users should rely on their own independent investigations before relying on any information accessed through the Platform.
From time to time, we may post comments, articles or content related to home improvement or other matters; these are part of the Platform Content and are the intellectual property of the Company, and should be treated as general information only. Our Platform may contain external links inserted for convenience and reference only; we do not endorse these and are not responsible for the information found on them. By using the Platform, you assume all risks associated with its use, including the risk of your device, software or data being damaged by any virus.
Nothing in these Terms shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.
You agree to defend, indemnify, and hold harmless to the fullest extent the Platform, the Company, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents and advisors from and against any and/or all claims, liabilities, costs, demands, causes of action, damages and expenses (including attorneys' fees) arising out of a breach by you of these Terms, or arising out of an act or omission of a third party service provider involved with the Platform.
Fair Wear and Tear means a reasonable unavoidable deterioration of a tool resulting from mindful and proper use in accordance with the Provider's instructions over the agreed rental period (e.g., minor marks, surface scratches). Fair Wear and Tear shall be borne by the Provider.
Negligent Damage means loss of, damage to, or impairment of a tool that goes beyond Fair Wear and Tear, including damage from misuse, failure to follow instructions, unauthorised modification, or loss/theft arising from the Renter's lack of reasonable care. Negligent Damage shall be the responsibility of the Renter. In the event of a dispute, the condition of the tool is to be submitted via photographs/videos. We reserve the right to capture a portion or the entirety of the security deposit to remunerate the Provider in case of Negligent Damage.
We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct. Our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstances shall the Company or its affiliates be liable for any direct or indirect economic or financial loss or damage (including loss of business, revenue, profits, goodwill, reputation, information or data), or for any consequential, special, indirect, exemplary, punitive or incidental damages.
No person who is not a party to these Terms shall acquire any rights under it or be entitled to benefit from it.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Singapore. All disputes shall first be attempted to be mediated internally between the Parties, and referred within seven (7) days to the Singapore Mediation Centre (“SMC”) if internal mediation does not work. If the dispute cannot be resolved by mediation within sixty (60) days of referral, it shall be submitted to the non-exclusive jurisdiction of the Courts of Singapore.
Failure to promptly enforce any provision of these Terms does not constitute a waiver of our rights. If any portion of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
These Terms constitute the complete agreement between you and SharedOut pertaining to your use of the Platform, and they replace any prior or concurrent agreements, communications, or understandings between you and SharedOut.
You are not allowed to assign any of your rights and obligations under these Terms without our prior written consent. We reserve the right to assign these Terms, along with any rights or obligations, as part of a merger, acquisition, sale of assets, corporate reorganization, or to any affiliate.
When you use our services, you agree to receive marketing communications from us, including newsletters, promotional emails, product updates, and special offers. We may share your information with trusted third-party partners for marketing purposes; we recommend reviewing their individual privacy policies.
We retain exclusive authority to amend the Terms. It is your responsibility to periodically review the terms and remain informed of any modifications. Continued use of the Platform after such changes will be considered your consent to accept the revised policies.
The Company does not warrant that your access and usage of the Platform will always be safe and seamless; the Platform may face delays, errors, service disruptions, and time-outs (“Disruptions”), for which the Company shall not be responsible. We ensure compliance with the Personal Data Protection Act 2012 in respect of the collection, storage and handling of user NRIC details (where required for high-value tools) and handover photographs. The headings used in these Terms are for convenience only.
We use Google Analytics to understand how our customers engage with our business. Google Analytics uses event-based measurement architecture — interaction data such as page loads, button clicks, conversion events, and transactions — to generate anonymized data for the Company's analysis. The Company gathers certain information and stores it in log files automatically (operating system, IP addresses, ISP, referring/exit pages, files viewed, date/time stamp, clickstream data and/or browser type) in order to improve the Platform's services.
Apple: Apple is not a party to these Terms. The license granted is limited to a personal, limited, non-exclusive, non-transferable right to install the Platform on Apple device(s) you own or control, subject to the Usage Rules in Apple's App Store Terms of Service. Apple is not responsible for the Platform or any claims relating to it.
Google Play: By downloading the Platform from Google Play, you acknowledge that, to the extent of any conflict, the Google Play Terms shall apply with respect to your use of the Platform downloaded from Google Play, and that Google does not have any responsibility or liability related to compliance or non-compliance under these Terms or the Google Play Terms.
The Platform may integrate third party service providers, including but not limited to Google Cloud, Firebase and Stripe. Where such services are used, the applicable terms and conditions and privacy policies of the relevant third party shall apply directly between you and that third party.